FAQ
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Your bike is shipped directly from Germany. Typical lead times are 2/3 weeks from date of shipping.
We aim to ship bikes at the middle point of each month but can also arrange individual shipping at additional charge.
Accessories are shipped with either Royal Mail 24 or 48 hour service and next day shipping is available if ordered before 2pm.
Please specify this at checkout. -
All accessories benefit from a 30 day return policy if the packaging is intact and has not been used or fitted to the bike. If you are unsure of compatibility, please reach out on the contact form to raise your return or exchange
Returns are at the buyers expense and we encourage you to use a tracked service. Please ensure to include a copy of your order confirmation and original order number.
Refunds are processed within a 14 day period.
Return address: Peat & Sons Ltd, 9 Williams Way. Wollaston. NN29 7rQ, UK -
We not only offer custom bikes and builds but can also source products from the far flung corners of the world. Seen something you’re not quite sure how to get to the UK, reach out and we’ll work with you to make this happen.
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We currently accept the below cyclescheme providers. Please reach out before submitting your quote to your HR department.
CYCLESCHEME.CO.UK
CYCLESOLUTIONS
GREEN COMMUTE INITIATIVE
HALFORDS
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Privacy Policy for Tinkr Bike
Last updated: November 12, 2025
Welcome to Tinkr Bike. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.tinkr.bike (the “Site”) or use our products and services (collectively, the “Services”).
1. Information We Collect
We collect information to provide and improve our Services. The types of data we may collect include:
a. Information You Provide Directly
Account Information: When you create an account, we may collect your name, email address, password, and profile information.
Purchase Details: If you buy products or services, we collect billing details, shipping addresses, and payment information (processed securely by our payment partners).
Contact Forms: If you contact us, we may collect your name, email, and the contents of your message.
Newsletter Sign-Ups: When you subscribe to updates, we collect your email address and communication preferences.
b. Information Collected Automatically
When you use our Site or Services, we automatically collect:
Device Information: Such as IP address, browser type, operating system, and device identifiers.
Usage Data: Pages visited, time spent on the site, referral URLs, and other analytics data.
Cookies and Similar Technologies: Used to personalise your experience, analise traffic, and remember your preferences. You can manage cookies through your browser settings.
2. How We Use Your Information
We use your information to:
Provide, operate, and improve our Services;
Process transactions and deliver purchased products or services;
Send you updates, promotional materials, or important service-related notifications;
Respond to your inquiries and provide customer support;
Analyse user behaviour to improve our offerings and user experience;
Comply with legal obligations and enforce our Terms of Service.
3. How We Share Your Information
We do not sell your personal information. We may share data only in the following situations:
Service Providers: With trusted vendors who help operate our business (e.g., payment processors, hosting providers, analytics tools).
Legal Requirements: When required by law, court order, or government request.
Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred under appropriate confidentiality terms.
With Your Consent: If you explicitly agree to share information (e.g., posting reviews or joining community features).
4. Data Retention
We retain personal data only as long as necessary to fulfil the purposes described above, comply with legal obligations, or resolve disputes. You may request deletion of your account and associated data at any time.
5. Your Rights and Choices
Depending on your location, you may have the right to:
Access, correct, or delete your personal information;
Object to or restrict certain processing;
Withdraw consent for marketing communications;
Request data portability.
You can exercise these rights by contacting us at info@tinkr.bike.
6. Cookies and Tracking Technologies
We use cookies and similar tools to enhance your browsing experience. You can adjust your cookie preferences in your browser settings or through our cookie banner (if applicable).
7. Data Security
We implement reasonable security measures (encryption, access control, secure storage) to protect your data. However, no system is completely secure, and we cannot guarantee absolute protection.
8. International Data Transfers
If you access our Services from outside your home country, your data may be transferred to and processed in countries with different privacy laws. We take steps to ensure appropriate safeguards are in place.
9. Children’s Privacy
Our Services are not intended for children under 13 (or under 16 in the EU). We do not knowingly collect personal data from minors. If you believe a child has provided us with information, please contact us for deletion.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date. Significant changes will be communicated via email or site notification.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Tinkr Bike
Info@tinkr.bike